Asset safety mechanisms, two-factor authentication and account risk control with step-by-step answers.
OKX stores most user assets in offline cold wallets, with only a small amount for daily withdrawals in hot wallets, reducing theft risk.
Cold wallet transfers require multiple authorized signatures, preventing asset movement even if a single step is compromised.
OKX regularly publishes proof of reserves (PoR), disclosing on-chain assets and user liabilities to achieve transparent 1:1 coverage.
The platform runs a real-time risk engine that monitors and blocks abnormal logins and large transfers, detecting threats early.
Users can enable Google Authenticator, SMS or email verification for extra checks on login and withdrawals.
OKX conducts ongoing third-party security audits and maintains a risk protection fund, adding multiple layers of protection.
Log in to OKX and go to "Profile" or "Security Settings" to find the two-factor authentication entry.
Support Google Authenticator, SMS and email. Google Authenticator is recommended for higher security.
Download the Google Authenticator app, scan the QR code or enter the key provided by OKX to generate dynamic codes.
Enter the current dynamic code to confirm the binding. Once successful, two-factor protection is enabled.
Record and store the backup key offline, so you can restore access when changing phones or reinstalling the app.
Sensitive operations like login and withdrawal now require dynamic codes, significantly improving account security.
Contact OKX support right away to request a temporary account freeze, preventing further unauthorized operations.
Change your login password in a secure environment, using a brand-new strong password not reused from other platforms.
Review recent login device records in security settings, remove unknown devices and force logout from other sessions.
If 2FA was tampered with, contact support to reset it and rebind your own Google Authenticator or other methods.
Explain the situation to OKX support with proof of identity. The platform will help investigate and take security measures.
Enable all available security checks, review account activity regularly, and beware of phishing links and fake websites.
Download the OKX App with cold/hot wallet separation, multi-signature and 1:1 proof of reserves.
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